Policies

Making an appointment

There are several ways that you may contact us to schedule an appointment or with any questions.  You may call the us directly at (512) 643-RISE or you may email a request to us at [email protected] You may also complete and send us the form found in the “Contact Us” section of our website.  You will receive a reply within 24 hours.

Since e-mail transmissions may not be completely secure, please understand that this form of communication may decrease the degree of confidentiality that the practitioner can maintain.

Office hours

The hours vary per therapist. Please call our office for further information.

Finding the right therapist

During the initial call, we will gather some key information regarding your presenting concerns.  The information is then reviewed by our therapists.  Based on the patient’s concern and the therapist’s expertise, the therapist will then make a professional recommendation to the most appropriate provider in our practice.  In the case that no one in our practice is an appropriate match, we will try our best to assist in the referral process.

Canceling an appointment

There is no fee for appointments cancelled with 24-hour notice.  For any appointment that is cancelled without 24-hour notice, a $75.00 cancellation fee will apply.  Any courtesies or exceptions are to the doctor’s discretion.  Please understand that we are not able to bill insurance companies for missed or cancelled appointments.  Furthermore, any time less than 24 hours is not enough time to be able to offer that appointment to another patient in need.